Product & use
Which product is right for me?
For a complete start, the Longos Sense set brings together the device, 8 serums and AI analysis. If you have a specific concern, browse the serums by concern.
How long should I use it each day?
After cleansing, 5–10 minutes a day in the mode the app recommends is enough.
How does the AI analysis work?
Together with Longos Sense, the app scans your face and reports on indicators such as moisture, pores, tone and wrinkles. It then recommends your serum and the device modes.
Orders & warranty
Is there a shipping fee?
No, shipping is free.
How do returns work?
Return and withdrawal terms are set out in the distance sales agreement. You can always write to us with any questions.
Is the device under warranty?
Yes, Longos Sense comes with a 2-year warranty. Troubleshooting steps are on the device support page.